10.2 | Nonconformity and corrective action | 30 |
10.3 | Continual improvement | 36 |
4.1 | Understanding the organization and its context | 26 |
4.2 | Understanding the needs and expectations of interested parties | 21 |
4.3 | Determining the scope of the quality management system | 12 |
4.4 | Quality management system and its processes | 13 |
5.1 | Leadership and commitment | 34 |
5.1.2 | Customer focus | 6 |
5.2 | Policy | 11 |
5.2.1 | Establishing the quality policy | 2 |
5.2.2 | Communicating the quality policy | 2 |
5.3 | Organizational roles, responsibilities and authorities | 31 |
6.1 | Actions to address risks and opportunities | 27 |
6.2 | Quality objectives and planning to achieve them | 16 |
6.3 | Planning of changes | 10 |
7.1 | Resources | 9 |
7.1.2 | People | 1 |
7.1.3 | Infrastructure | 4 |
7.1.4 | Environment for the operation of processes | 1 |
7.1.5 | Monitoring and measuring resources | 5 |
7.1.6 | Organizational knowledge | 3 |
7.2 | Competence | 12 |
7.3 | Awareness | 10 |
7.4 | Communication | 42 |
7.5 | Documented information | 28 |
7.5.2 | Creating and updating | 10 |
7.5.3 | Control of documented information | 11 |
8.1 | Operational planning and control | 25 |
8.2 | Requirements for products and services | 19 |
8.2.1 | Customer communication | 4 |
8.2.2 | Determining the requirements for products and services | 3 |
8.2.3 | Review of the requirements for products and services | 3 |
8.2.4 | Changes to requirements for products and services | 9 |
8.3 | Design and development of products and services | 12 |
8.3.2 | Design and development planning | 9 |
8.3.3 | Design and development inputs | 8 |
8.3.4 | Design and development controls | 14 |
8.3.5 | Design and development outputs | 8 |
8.3.6 | Design and development changes | 7 |
8.4 | Control of externally provided processes, products and services | 14 |
8.4.2 | Type and extent of control | 5 |
8.4.3 | Information for external providers | 4 |
8.5 | Production and service provision | 15 |
8.5.1 | Control of production and service provision | 6 |
8.5.2 | Identification and traceability | 8 |
8.5.3 | Property belonging to customers or external providers | 3 |
8.5.4 | Preservation | 7 |
8.5.5 | Post-delivery activities | 3 |
8.5.6 | Control of changes | 3 |
8.6 | Release of products and services | 6 |
8.7 | Control of nonconforming outputs | 6 |
9.1 | Monitoring, measurement, analysis and evaluation | 26 |
9.1.2 | Customer satisfaction | 14 |
9.1.3 | Analysis and evaluation | 5 |
9.2 | Internal audit | 32 |
9.3 | Management review | 31 |
9.3.2 | Management review inputs | 31 |
9.3.3 | Management review outputs | 31 |