2-3 | Normative references and terms | 0 |
4.1 | Contextual model of outsourcing | 0 |
4.2 | Reasons for outsourcing | 0 |
4.3 | Risks of outsourcing | 0 |
4.4 | Outsourcing life cycle model: governance at the centre of four phases | 0 |
4.5 | Summary of main outsourcing life cycle outputs | 0 |
4.6 | Repeating the outsourcing life cycle | 0 |
5.1 | General: purpose and principles of outsourcing governance | 0 |
5.2 | Management structure and functions | 0 |
5.3 | Joint governance committees | 0 |
5.4 | Appreciation of cultural differences | 0 |
5.5 | Processes of outsourcing governance | 0 |
5.5.1 | General: governance practices across the phases | 0 |
5.5.2 | Develop and maintain joint objectives | 0 |
5.5.3 | Establish governance committee | 0 |
5.5.4 | Monitor, evaluate and direct the outsourcing life cycle | 0 |
5.5.4.1 | General: monitor, evaluate and direct by well-informed decisions | 0 |
5.5.4.2 | Governance for phase 1: outsourcing strategy analysis | 0 |
5.5.4.3 | Governance for phase 2: initiation and selection | 0 |
5.5.4.4 | Governance for phase 3: transition | 0 |
5.5.4.5 | Governance for phase 4: deliver value, and exit triggers | 0 |
6.1 | General: purpose of the outsourcing strategy analysis phase | 0 |
6.2 | Check outsourcing prerequisites | 0 |
6.3 | Understand services eligible for outsourcing | 0 |
6.4 | Assess organizational impact of outsourcing of services | 0 |
6.5 | Define outsourcing strategy | 0 |
6.6 | Develop initial business case(s) for outsourcing | 0 |
6.7 | Evaluate and decide | 0 |
6.8 | Set up outsourcing project | 0 |
7.1 | General: purpose of the initiation and selection phase | 0 |
7.2 | Detail required services | 0 |
7.3 | Detail outsourcing model | 0 |
7.4 | Define agreement requirements and structure | 0 |
7.5 | Identify potential providers | 0 |
7.6 | Shortlist providers | 0 |
7.7 | Outline agreements | 0 |
7.8 | Negotiate and establish agreements | 0 |
8.1 | General: purpose of the transition phase | 0 |
8.10 | Test service delivery capability | 0 |
8.11 | Pilot and handover | 0 |
8.2 | Establish transition project team | 0 |
8.3 | Establish outsourcing governance | 0 |
8.4 | Refine delivery frameworks and transition plan | 0 |
8.5 | Refine knowledge acquisition | 0 |
8.6 | Execute transition of knowledge, people, processes and technology | 0 |
8.7 | Deploy the quality, risk, audit and compliance frameworks | 0 |
8.8 | Deploy asset and knowledge management framework | 0 |
8.9 | Deploy delivery frameworks | 0 |
9.1 | General: purpose of the deliver value phase | 0 |
9.10 | Manage the agreement | 0 |
9.11 | Value and business case assurance | 0 |
9.12 | Continuation or end of agreement preparation | 0 |
9.2 | Deliver service | 0 |
9.3 | Monitor and review service performance (ongoing) | 0 |
9.4 | Manage and resolve issues (ongoing) | 0 |
9.5 | Deliver and manage changes (ongoing) | 0 |
9.6 | Deliver innovation (optional, ongoing) | 0 |
9.7 | Deliver transformation (optional) | 0 |
9.8 | Manage finances | 0 |
9.9 | Manage relationships | 0 |
A-I | Annexes A to I (informative): committees, risk and phase checklists, innovation funnel, exit | 0 |