2-3 | Normative references and terms | 0 |
4.1 | The nature of crises | 0 |
4.2 | Characteristics of a crisis | 0 |
4.3 | Potential origins of crises | 0 |
4.4 | Readiness to respond and recover | 0 |
4.5 | Principles of crisis management | 0 |
4.5.2 | Principle A: Governance | 0 |
4.5.3 | Principle B: Strategy | 0 |
4.5.4 | Principle C: Risk management | 0 |
4.5.5 | Principle D: Decision-making | 0 |
4.5.6 | Principle E: Communication | 0 |
4.5.7 | Principle F: Ethics | 0 |
4.5.8 | Principle G: Learning | 0 |
5.1 | General (building a crisis management capability) | 0 |
5.2 | Crisis management framework | 0 |
5.2.2 | Leadership | 0 |
5.2.3 | Structure | 0 |
5.2.4 | Culture | 0 |
5.2.5 | Competence | 0 |
5.3 | Crisis management process | 0 |
5.3.1 | Anticipation | 0 |
5.3.2 | Assessment | 0 |
5.3.3 | Prevention and mitigation | 0 |
5.3.4 | Preparedness | 0 |
5.3.5 | Response | 0 |
5.3.6 | Recovery | 0 |
5.3.7 | Continual improvement | 0 |
6.1 | Crisis leadership: general and the crisis leader | 0 |
6.1.1 | General (crisis leadership) | 0 |
6.1.2 | Role and responsibility of the crisis leader(s) | 0 |
6.2 | Sustainability and well-being | 0 |
6.2.1 | Crisis management responders | 0 |
6.2.2 | Wider interested-party impact | 0 |
7.1 | General (strategic crisis decision-making) | 0 |
7.2 | Why decision-making can be challenging | 0 |
7.3 | Dilemmas, decision delay and decision avoidance | 0 |
7.4 | Decision-making issues | 0 |
7.5 | Effective crisis decision-making | 0 |
8.1 | General (crisis communication) | 0 |
8.2 | Pre-crisis preparation | 0 |
8.3 | Managing relationships and reputation | 0 |
8.4 | Key roles in crisis communication | 0 |
8.4.1 | Communication team | 0 |
8.4.2 | Spokespeople | 0 |
8.4.3 | Media relations | 0 |
8.5 | Crisis communication strategy | 0 |
8.6 | Key principles and activities | 0 |
8.7 | Consistency of message | 0 |
8.8 | Barriers to effective communication | 0 |
8.9 | Social media | 0 |
9.1 | General (training, validation and learning) | 0 |
9.2 | Developing competence | 0 |
9.3 | Training | 0 |
9.4 | Exercising | 0 |
9.5 | Validation | 0 |
9.6 | Evaluating and learning | 0 |